FAQs

We support all kinds of events – corporate meetings, conferences, weddings, school functions, concerts, and private parties. If your event needs professional audio, video, or lighting, we can help.

We recommend booking as far ahead as you can to guarantee availability, especially in peak season. Last-minute rentals are sometimes possible depending on inventory – give us a call to check.

Yes. We offer pre-matched rental packages as well as fully custom setups built around your event’s size, venue, and budget.

That’s what we’re here for. Call or email us, and after a few questions about your event and budget, we’ll put together tailored recommendations. Or send us a Request a Quote and we’ll build the list for you.

For delivery, we ask that you or an authorized contact present a valid government-issued photo ID when signing for your order.

Not necessarily – our catalog is always growing. Contact us and we’ll be happy to help.

Pricing depends on the equipment and how long you need it. Every product in our Rental Shop shows live pricing, so you can build a cart and get an instant quote any time.

Yes. A 30% non-refundable retainer confirms your order and reserves your gear for your dates.

You pay the 30% retainer when you book. We then automatically charge the remaining balance to your card on file seven days before delivery. If your event is within seven days when you book, payment is due in full at checkout.

We accept all major credit cards through our secure checkout. For corporate or high-volume orders, other arrangements may be available – just ask.

No, there’s no minimum order.

In most cases, no. For rare situations – high-value rentals, or when insurance can’t be secured – we may request a refundable deposit, and we’ll always contact you before confirming your order.

No. We don’t provide refunds for early returns or unused equipment.

• More than 7 days’ notice: you forfeit the retainer (30% of the total).
• 7 days or less, up to the event date: you forfeit the retainer and the balance.
• Weather cancellations: no refunds – we recommend event insurance with weather coverage.

Sound systems, wired and wireless microphones, DJ equipment, projectors, screens, TVs, trussing, uplighting, special effects, and more. Browse the Rental Shop for the full inventory.

Yes – we provide the connections for most devices. If you have an unusual setup, let us know ahead of time and we’ll bring the right adapters.

Yes. Every piece is purchased new and retired once it no longer meets professional standards. Gear is inspected and tested before and after every rental. Minor cosmetic wear is normal and won’t affect performance.

We test, clean, and prep every item before delivery. Failures are extremely rare – out of thousands of rentals – and if something does go wrong, we resolve it as fast as we can.

We occasionally sell retired inventory on local marketplaces. We don’t offer repair services – please check with the manufacturer for authorized repair centers.

No, but we’re happy to recommend trusted vendors who do.

No – we’re Delivery & Takeaway only. Our crew delivers, sets up, and comes back to strike and load out, which saves you time and simplifies your day.

Yes. Every rental includes delivery, setup, and strike – up to one hour of labor with a one-person crew is built into the price.

If you’d prefer to, you can – just let us know in advance so we can note it on your order.

We confirm delivery and takeaway windows before your reservation. We do our best to hit your preferred window, with final timing set by our logistics team.

Yes. You or an authorized contact (named at least 72 hours ahead) must be present to sign for delivery. If no one’s there, wait-time fees may apply.

Yes – you’ll get an automated email when our driver leaves the warehouse.

We serve the greater Puget Sound region – Puyallup, Seattle, Tacoma, Bellevue, Olympia, and surrounding cities. Delivery beyond that may be possible; contact us for details.

Yes – we coordinate with venues regularly to handle logistics and technical requirements.

Yes, up to six months. Contact us for details.

Yes. We offer tiered discounts and custom packages for recurring and high-volume customers.

Yes. Professional technicians are available at $125/hour per technician, scheduled in advance, to operate and oversee your equipment on-site.

Call us right away – after hours, use our emergency line. We can resolve most issues by phone. If an on-site visit is needed and it’s a technical malfunction or our error, there’s no charge; if it’s caused by user error, on-site technician fees apply.

Insurance is required if you’re operating the equipment yourself and the total replacement value exceeds $5,000. If PLAY provides a technician for the full duration of your event, insurance isn’t required. See our Insurance Requirements.

We don’t sell insurance, but we partner with InsureMyEquipment.com, where you can buy short-term coverage in minutes – use code PLAY to save. Certificates of insurance can be emailed to us directly, usually within about 15 minutes.

You’re responsible for any damage or loss during the rental period, and repair or replacement costs will be billed accordingly.