FAQs

Have a question about any part of the rental process? We’ve gathered answers to the most frequently asked questions we receive.

If you don’t see your question here, please feel free to ask us – we’re happy to help.

General & reservations

We support all types of events – corporate meetings, conferences, weddings, school functions, concerts, private parties, and more. If your event requires professional audio, video, or lighting, we can help.

We recommend booking well in advance of your event date to guarantee availability. Last-minute rentals may be possible depending on inventory – please call us to check.

Yes. We offer standard rental packages as well as fully customized setups to fit your event size, venue, and budget.

We require a valid state-issued driver’s license or government-issued photo ID with your current street address.

Please call or email us! After a few questions about your event and budget, we’ll make tailored recommendations to ensure your event is a success.

Not necessarily. Contact us at 253.200.3452 and we’ll be happy to assist.

Pricing & Payments

Costs vary depending on the equipment and rental duration. Browse our Rental Shop to get an instant quote 24/7.

Yes. A 30% non-refundable retainer is required to confirm your order and reserve your equipment.

We accept all major credit cards and business/corporate checks. Personal checks are not accepted.

No, there is no set minimum.

In most cases, no. In rare circumstances – such as high-value rentals or when insurance cannot be secured – we may request a refundable deposit. If required, we’ll contact you before confirming your order.

No. Refunds are not provided for early returns or unused equipment.

Your card will be charged when your order is confirmed (for the retainer) and again seven days before your delivery date (for the balance).

Here is our cancellation policy:

  • More Than 7 days’ Notice: Forfeit Retainer(30% of total fee).
  • 7 days or Less (Up to the Event Date): Forfeit Retainer and Balance Payment.
  • Weather Cancellations: No refunds are provided. We recommend event insurance with weather coverage.

Equipment

We provide sound systems, microphones (wired and wireless), DJ equipment, projectors, screens, TVs, trussing, uplighting, special effects, and more. Browse our Rental Shop for our full inventory.

Yes. We provide the necessary connections for most devices. If you have a unique setup, let us know in advance so we can provide adapters.

Yes. All of our gear is purchased new and retired once it no longer meets professional standards. Equipment is inspected and tested before and after every rental. Minor cosmetic wear is normal but will not affect performance.

We thoroughly test, clean, and prepare each item before delivery. While rare issues can occur, we will resolve them as quickly as possible. Out of thousands of rentals, equipment failure has been extremely uncommon.

Sales: Occasionally we sell retired inventory on local marketplaces (e.g., Facebook Marketplace).
Repairs: We do not offer repair services; please check with your manufacturer for authorized repair centers.

No, but we can recommend trusted vendors who do.

No.

Delivery, Takeaway & Logistics

No. We’ve shifted to Delivery & Takeaway only. Customers have found this saves time and simplifies logistics.

Delivery and Takeaway times will be confirmed prior to your reservation. We make every effort to accommodate your preferred window, but final scheduling is determined by our logistics team.

Contact us in advance for approval. We will try to accommodate based on staff availability but cannot guarantee it.

Changes must be requested and approved in writing. We’ll do our best to adjust, but until confirmed, your original times remain in effect.

Yes. Either you or an authorized contact (designated at least 72 hours in advance) must be present to sign for delivery. If no one is present, “Wait Time” fees will apply.

Yes – you’ll receive an automated email when our driver departs the warehouse.

No. All balances must be paid in full at least seven days before Delivery.

We primarily serve the greater Puget Sound region: Puyallup, Seattle, Tacoma, Bellevue, Olympia, and surrounding cities. Delivery outside this area may be possible – contact us for details.

Yes. We frequently coordinate with venues to handle logistics and technical requirements.

Yes. Rentals up to 6 months are available. Please contact us for details.

Yes. We provide tiered discounts and customized packages for high-volume or recurring rental customers.

Setup & Support

Yes. Delivery & Pickup includes up to one hour of labor (one-person crew) for setup and breakdown.

You may if you would like. Please let us know in advance so it can be noted on your order.

Yes. Professional technicians are available at $125/hour per technician (scheduled in advance). They remain on-site to operate and oversee equipment.

Call us immediately. If outside business hours, use our emergency line. In most cases, we can resolve issues by phone. If an on-site visit is required:

  • If caused by a technical malfunction or our error, there is no charge.
  • If caused by user error, on-site technician fees apply ($90/hour, one-hour minimum).

Policies

Insurance is required if you are operating equipment yourself and the total replacement value exceeds $5,000. If PLAY provides a technician for the full duration of your event, insurance is not required.

Learn more about our Insurance Requirements.

No, we do not sell or provide insurance. However, we are a partner with InsureMyEquipment.com, where you can quickly purchase short-term coverage. Use our discount code PLAY at checkout to save. Certificates of Insurance can be emailed to us directly within 15 minutes. Premiums are typically very reasonable, especially for high-value items.

For certain high-value rentals, we require insurance – we’ll let you know if this applies to your order. Otherwise, you are welcome to purchase coverage for added peace of mind.

Customers are responsible for all damages or losses during the rental period. Replacement or repair costs will be billed accordingly.

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Need Help?

Contact Us For Expert Advice & Equipment Recommendations

We’ll answer all your questions, walk you through what equipment to use and why, and help you put together the right rental solution for your event.

Since our founding, we have been driven to make every single event and meeting we support a success – no matter how big or small. With our commitment to excellence, you can be assured of flawless service and perfect execution, every time!