How It Works
Renting with PLAY couldn’t be easier. Here’s our entire audio/visual/lighting equipment rental process, in six steps:
STEP 1: BROWSE OUR GEAR
Visit our Rental Shop and browse our vast inventory of industry-standard equipment. See something you like? Add it to your rental cart.
Don’t speak pro audio? Need help with selecting the right equipment? Our staff of working professionals is ready to share our experiences and help you select the “right” gear for your event. Call us at 253.200.3452 or use the Live Chat feature on this site during our normal business hours.
STEP 2: SUBMIT YOUR RENTAL CART
Once you’ve built your Rental Cart, it’s time to submit it! We’ll review your list of equipment and confirm your order within one business day. Of course, if we think you forgot an item, or we need to clarify something in regard to your order, we’ll be in touch so we can get it right the first time.
STEP 3: SIGN YOUR PAPERWORK
As part of the confirmation process, you will need to sign a Rental Agreement, fill out a Card Authorization Agreement, and—if assigning an authorized representative to pickup on your behalf—upload a photo copy of your driver’s license and credit card. For your convenience, you can securely eSign these documents within your Account Dashboard. While Adobe Sign offers bank-standard encryption and SSL technology, we understand if you are more comfortable filling out these documents at our office, or emailing them to us at [email protected]
Once your paperwork is signed, your rental order will be confirmed. One more thing to check off your to-do list. It doesn’t get any easier than that.
STEP 4: PICK-UP YOUR RENTAL
If you are checking out your rental order from our office, you or your authorized representative simply needs to show up at our office, pay any balance due and pick up your gear. Of course, we will already have it packed and ready to go, but if you need a walkthrough of any equipment, we’ll be more than happy to unpack and train you. We want you to rent with confidence.
The entire check-out process is quick and easy. Get in, grab your gear, and get back on the road to your event!
STEP 5: PLAY
This one is all you! Of course, if you have any questions or need help, we’ll be available via our after-hours phone number to help you.
Have fun and rock the house!
STEP 6: RETURN YOUR RENTAL
Simply pack your rental order up the best you can—we don’t expect it to be perfect, but do wrap your cables and clean your items to avoid cleaning fees—and bring it back to our office prior to Noon on your return date. Just initial your order sheet, and you’ll be off to enjoy the rest of your day.
NOTE: In the event you are unable to return your equipment by Noon, you will be charged a Late Fee of the posted daily rate on our website for each item rented from us, per each day deemed late. Time is of the essence; please return your order on time. No exceptions will be granted. Noon means Noon.
BONUS: SHARE WITH US
Hey, we’d love to see how you used our equipment at your event! Take a quick photo and share it to our Facebook page, tag us on Instagram (@PLAYEventRentals), or use the hashtag #RentWithPLAY so we can give you some social media love!
Want to make renting even easier and do it in just four steps? Inquire about optional services such as Delivery, Setup, Strike, Collection, and even hiring an On-Site Technician. Click here for details.