Frequently Asked Questions (FAQs)

Yes, we would love to save you time!Setup and Strike fees are a reasonable $55 per billable hour. So if it only takes us 30 minutes to set up your equipment, you will only be charged $27.50.Delivery and Collection rates start at $25 locally. Please contact our office for an exact fee to your venue.
We require that rentals are picked up before the close of business on the day of check-out and equipment is returned by no later than Noon on the check-in date. Equipment returned after Noon is subject to a late fee charge.If you are unable to pick up your rental before the close of business, please call our office to make an alternate arrangement.
We require a valid state-issued driver’s license or an ID card with a street address on it.
In most cases, no. Only for select high value items and rental orders exceeding $1,000 would a security deposit be required.All security deposits are authorized via credit card and will be released after the equipment has been returned to our office.
For individual accounts, we accept Visa, MasterCard, Discover or American Express, as well as cash. If paying via cash, we require a valid credit card on file. We no longer accept checks for individual rentals.For corporate accounts, we accept Visa, MasterCard, Discover or American Express, corporate check or cash, as well as additional billing options. Please contact our office for details.
We handpick our rental equipment based off ease-of-use for our clients. Upon picking up your order, we will walk you through everything you need to know.If you still require assistance, an on-site technician can be hired at the rate of $125 per billable hour.
Here at PLAY, we take every precaution to prevent field failure, but unfortunately with electronics, things do happen. If equipment is malfunctioning, call us on our emergency line at 253-988-8095. Replacement equipment will be dispatched as soon as possible.
PLAY provides audio-visual rental services to a number of corporate, venue and customers on a monthly basis. We do offer tiered discounts for high volume rental customers, as well as customized packaging.
Then please call or submit a quote request! After asking a few questions to understand your needs and budget, we can make equipment recommendations that best fit your requirements. Our number one priority is to make sure your event is a success!
For the sake of simplicity, we only list our most commonly rented items on our website. Feel free to call us at 253.200.3452 or submit a quote request and we will be happy to assist!
No, our A/V/L equipment is only available for rent.
We do not, but we can put you in touch with those that do.
No. Platinum Electronics around the corner of our building can, however.

Have a question that isn’t asked here? Please connect with us!