Rental Policies

The following are our policies & standards that we uphold for all equipment rentals and event productions.

Reservations:

  • All rentals must be reserved in advance to ensure equipment will be available.
  • Reservations are not confirmed until a signed Rental Order Sheet, Rental Agreement, and Card Authorization Agreement are on file. All reservations require a non-refundable 25% deposit to hold the equipment.

Rental Rates & Time Periods:

  • Rental rates are subject to change without notice.
  • All invoice balances must be paid in full before equipment may be released.
  • Rentals are to be picked up during normal business hours.
  • Rentals must be returned by Noon on the date specified or a late fee of a full additional day’s rent will be charged for each day it is late.
  • There are no refunds for unused equipment.

Delivery, Collection & Labor:

  • If Delivery and/or Collection service is needed, please request availability and a custom quote from the office at least seven days prior to your rental date. NOTE: Delivery and/or Collection service does not include Setup and/or Strike of rental equipment.
  • The rate for Setup & Strike is $55 per billable hour.  Please inquire for availability at least one month prior to scheduled rental date.
  • Upon availability, an On-Site A/V Technician can be hired for the rental equipment provided. Please inquire as soon as possible for availability. The rate for an On-Site A/V Technician is $125 per billable hour.
  • Unless providing a mixing board, On-Site A/V Technician is not a board operator.

Cancellation & Late Fees:

  • In the event of cancellation, the 25% deposit to reserve the renter’s equipment is forfeited.
  • Additional charges may apply in consideration of our preparing, holding in reserve, or sub-renting equipment on renter’s behalf.
  • An additional payment of 50% of the balance due will be charged if fourteen days notice has not been given prior to the scheduled check-out date.
  • A late fee of a full additional day’s rent will be charged for all late returns. NO EXCEPTIONS.

Cables & Cords:

  • All cables must be separated, coil wrapped, and tied upon return.
  • A $5.00 fee will be charged for each cable not returned in a similar condition as it was rented.
  • A $10.00 cleaning fee will be charged for each cable returned with tape or tape residue.

Refund Policy:

  • Refunds are issued only in the event of equipment failure, which is not the fault of the renter.
  • No refund is given for user error or failure to understand operation of equipment.
  • Issued refunds are pro-rated for the equipment that failed.
  • Any loss or damage is is the responsibility of the renter.

Miscellaneous:

  • A major credit card (Visa, Master Card, Discover, American Express) and valid government-issued identification is required for all rental clients.
  • If sending an authorized representative to check-out equipment on renter’s behalf, they must bring their valid government-issued identification, as well.
  • Sorry, but we cannot accept personal checks.
  • If renter is tax exempt, a hard copy of renter’s tax exempt certificate must be submitted to the office prior to check out.
  • Any equipment returned dirty is subject to a cleaning fee of $50 per hour, billable in five minute increments.

LAST UPDATED: March 22, 2017